Computer System Servicing NC II (CSS)

          Computer System Servicing or CSS is in replacement to Computer Hardware Servicing (CHS) and is designed to develop and enhance the knowledge, skills, and attitudes of a Computer Systems Service Technician, in accordance with industry standards. It comprises the basic and common competencies in addition to the core competencies such as to install and configure computers systems, set-up computer networks and servers and to maintain and repair computer systems and networks.

          CSS is divided into four areas which is referred to as CoC (Certificate of Completion). You cannot proceed to the next CoC until you can complete the first task.

Certificate of Completion (CoC) 

COC 1 - Installing Computer Systems and Networks (2 Hours)

-Disassemble/ Assemble Desktop Computer

-Prepare Installer (Creating Portable Bootable Device)

-Configure BIOS

-Install Windows Server 2008 R2 and Windows 7

-Install Microsoft Office

COC 2 - Configuring Computer Systems and Networks (2 1/2 Hours)

-Creating Network Cables

-Network Configuration

-Set router/Wi-Fi/wireless access point/repeater configuration

-Inspect and test configured computer network

COC 3 - Setup Computer Server (1 1/2 Hours)

-DHCP Server

-DNS Server

-File Services (Secured and Unsecured File)

-Folder Redirection

-Remote Desktop

-Printer Management

COC 4 - Maintaining Computer Systems and Networks (1 Hour)

-Creating System Restore Point

-Creating System Backup Image

-Using the created Restore Point to restore the system

-Using the created Backup Image

-Disk Defragmentation

-Disk Cleanup

-Scanning for viruses (anti-virus)

-Oral Questioning

Tools, Materials, Equipment

PC Disassemble/Assemble

-Screw Drivers (Standard, Philip)

-Pliers (Mechanical, Longnose) - optional

-Anti-static Wrist Strap - optional

-Anti-static Mat - optional

For OS Installation:

-Windows Server 2008 Installer

-Windows 7 Installer (During Assessment, you will only install Windows Server 2008R2)

-Device Drivers

For Networking:

-Impact Punch Down Tool

-Crimping Tool

-RJ-45

-UTP Cable

-Patch Panel

-Network Switch

-Router with WI-FI